返金ポリシー
We hope you love your UOOYAA purchase. If you are not completely satisfied, please read the following policy carefully.
1. Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must:
- Be unworn, unwashed, unused, and undamaged
- Have all original tags and labels attached
- Be returned in its original, undamaged packaging
- Be free from stains, makeup, perfume, odors, pet hair, alterations, tears, or other signs of wear
- Remain in a condition suitable for resale
Items that do not meet these conditions may not be accepted or refunded.
Only regularly priced items are eligible for change-of-mind returns. Sale, clearance, promotional, and final-sale items cannot be returned unless the item is incorrect, has a verified manufacturing defect, or applicable law requires otherwise.
2. How to Make a Return
To request a return, please follow these steps:
- Visit our Register a Return page or email us at customer-service@uooyaa.com to submit your return request within 7 days of receiving your order.
- Provide your order information, the reason for the return, and clear photos or videos if the item is incorrect or defective.
- Once your request has been reviewed and approved, we will email you the correct return address for our warehouse in China.
- Ship the item within 7 days of receiving the return address.
- Use a trackable shipping service and submit the valid tracking number through the Register a Return page or email it to customer-service@uooyaa.com.
Please do not return an item before your request has been approved. Returns sent without prior approval, sent to an incorrect address, shipped after the 7-day period, or returned without valid tracking information may not be accepted.
Do not send your return to the address shown on the original package unless our customer service team confirms that it is the correct return address.
3. Return Shipping Costs
For returns due to personal reasons—including ordering the wrong size, changing your mind, or no longer wanting the item—the customer is responsible for:
- Return shipping to our warehouse in China
- Any applicable return duties, taxes, customs fees, or handling charges
- Ensuring the package is delivered safely to the correct return address
The original shipping fee is non-refundable. We do not charge a restocking fee for eligible returns.
We strongly recommend using a reliable, trackable shipping service and keeping your shipping receipt until your refund has been completed. UOOYAA is not responsible for return packages that are lost, delayed, damaged, refused, or sent to an incorrect address.
Non-Returnable Items
Sale, promotional, clearance, and final-sale items cannot be returned or exchanged.
For hygiene reasons, intimate apparel—including underwear, bodysuits, lingerie, and similar close-fitting garments—cannot be returned or exchanged.
Exceptions may apply if you receive an incorrect item or an item with a verified manufacturing defect, or where otherwise required by applicable law.
4. Incorrect Items
If we sent you the wrong item, color, or size due to an error on our part, please contact us within 7 days of delivery and provide clear photos of the item and its labels.
Once the issue has been confirmed, we will provide an appropriate solution and cover reasonable return shipping costs where a return is required.
Please do not return the item before receiving instructions from our customer service team.
5. Defective Items
If you believe your item has a manufacturing defect, please contact us within 7 days of delivery and provide clear photos or videos showing the issue.
After reviewing the information, we will offer an appropriate solution if the defect is confirmed.
6. Packages Damaged or Lost During Shipping
We’re sorry if your package arrives damaged or is lost in transit. As packages are handled by the shipping carrier after dispatch, UOOYAA is not responsible for damage or loss occurring during shipping.
For the quickest assistance, please contact the shipping carrier directly to file a claim. Please keep the packaging, shipping label, and damaged item, and take clear photos as supporting evidence.
If you’re unable to reach the carrier or still need assistance, please email us at customer-service@uooyaa.com, and we’ll do our best to help.
7. Refunds
Once your return arrives at our warehouse, we will inspect it and notify you by email whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 7 business days. Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
Original shipping fees, return shipping costs, duties, taxes, and other return-related charges are non-refundable unless the return is due to a confirmed error by UOOYAA or otherwise required by law.
We cannot issue a refund until the returned item has been received and inspected.
8. Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank or payment account again.
- Contact your credit card company or payment provider, as the refund may still be processing.
- Contact your bank, as additional processing time may be required.
If you have completed these steps and still cannot locate your refund, please contact us at customer-service@uooyaa.com with your order number.
9. Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or item, please place a new order and return the original item separately by following this Return Policy.
The new order and the return will be processed as separate transactions. Your returned item will be refunded only after it has been received, inspected, and approved.
10. Return Duties and Taxes
Local taxes, import duties, customs fees, or handling charges may apply when a return is shipped to our warehouse in China.
Unless the return is caused by a confirmed error by UOOYAA, the customer is responsible for all return-related duties, taxes, and additional charges.
Packages requiring UOOYAA to pay unauthorized fees upon delivery may be refused, or the applicable amount may be deducted from the refund where permitted.
Please complete all customs documents accurately and follow the return instructions provided by our customer service team.
11. Gifts
If an item was marked as a gift when purchased and shipped directly to the recipient, an approved return may be issued as store credit.
If the item was not marked as a gift, or the purchaser received the order before giving it to the recipient, any approved refund will be issued to the purchaser’s original payment method.
12. Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Important: Please always contact us before returning an item. We will provide the correct return address, and the return must be shipped within 7 days of receiving that address with a valid tracking number.
